Last updated: May 10, 2026
1. Overview
This Refund Policy outlines the terms, conditions, and procedures governing refunds for any paid products, services, or transactions conducted through DungeonPath.com (the “Site”).
DungeonPath is primarily a free content website. All game guides, walkthroughs, tier lists, strategy articles, and informational resources on the Site are provided free of charge and do not require any payment, subscription, or purchase to access.
This Refund Policy is provided for transparency and compliance purposes, and to establish clear procedures should the Site offer paid products or services now or in the future.
2. Free Services
The following Site services and content are provided entirely free of charge and are not subject to this Refund Policy (as no payment is required):
| Free Service | Description |
|---|---|
| Game Guides & Walkthroughs | All written guide content, tier lists, strategy articles, and reference materials |
| Site Access | Browsing, reading, and searching all public pages on the Site |
| Informational Resources | Data tables, rankings, breeding charts, locations maps, and comparative analyses |
No refunds apply to free services. If you experience technical issues accessing free content, please contact us at jzerov@live.com and we will address your concern promptly.
3. Paid Products and Services (Current and Future)
3.1 Current State
As of the date of this policy, DungeonPath does not offer any paid products, digital goods, subscriptions, memberships, or premium services. All Site content is freely accessible.
3.2 Future Paid Offerings
Should the Site introduce paid products or services in the future, the refund terms applicable to those offerings will be clearly disclosed at the point of purchase. This section will be updated to reflect specific refund rules for each paid offering. Any future paid service will adhere to the general refund principles outlined in this policy, and the specific terms will be communicated transparently before any transaction is completed.
4. General Refund Terms (Applicable to Any Future Paid Services)
If and when paid services are introduced, the following general refund framework will apply:
4.1 Eligibility for Refunds
Refund eligibility will be based on the following criteria:
| Condition | Refund Eligibility |
|---|---|
| Service not delivered | Full refund if the paid service or product was not delivered as described at the time of purchase |
| Technical failure | Full or partial refund if a technical issue attributable to the Site prevents access to or use of the paid service |
| Duplicate charge | Full refund of any duplicate or erroneous charges |
| Cancellation within refund window | Refund in accordance with the specific refund window stated for the product at the time of purchase |
| Change of mind | May be eligible within a specified period (to be stated per product), subject to usage conditions |
4.2 Non-Refundable Circumstances
Refunds will not be provided in the following circumstances:
| Circumstance | Reason |
|---|---|
| Service fully delivered and consumed | If the paid service or product has been fully delivered and used/consumed by the customer |
| Refund window expired | If the request is submitted after the stated refund period has elapsed |
| Violation of Terms of Service | If your account or access has been terminated for violation of our Terms of Service |
| Third-party payment issues | Issues arising from third-party payment processors, banks, or financial institutions outside our control |
| User error | Purchases made in error where the product/service was clearly described at checkout |
5. Refund Request Process
5.1 How to Request a Refund
To request a refund for any paid product or service:
- Contact us at jzerov@live.com
- Include the following information in your request:
| Required Information | Details |
|---|---|
| Subject Line | “Refund Request — [Product/Service Name]” |
| Order/Transaction Reference | Any order number, transaction ID, or receipt number you received |
| Email Address | The email address used for the purchase |
| Date of Purchase | The date the transaction was completed |
| Reason for Refund | A clear description of why you are requesting a refund |
| Supporting Evidence | Screenshots, error messages, or any relevant documentation |
5.2 Processing Timeline
| Stage | Estimated Timeframe |
|---|---|
| Acknowledgment | Within 2 business days of receiving your request |
| Review & Decision | Within 7 business days of acknowledgment |
| Refund Issued (if approved) | Within 5-10 business days after approval (processing time depends on your payment method and financial institution) |
5.3 Refund Method
Approved refunds will be issued to the original payment method used for the transaction. Refunds cannot be redirected to a different payment method, account, or recipient.
6. Chargebacks and Disputes
We encourage you to contact us directly at jzerov@live.com to resolve any billing concerns before initiating a chargeback or payment dispute with your bank or credit card provider.
Filing a chargeback without first attempting to resolve the issue directly with us may result in:
- Delayed resolution of your concern
- Suspension or termination of your access to the Site or associated services
- Additional fees or penalties imposed by your financial institution
We will cooperate in good faith to resolve legitimate billing disputes promptly and fairly.
7. Pricing and Fee Transparency
7.1 No Hidden Fees
DungeonPath is committed to transparent pricing. Any fees, charges, or prices associated with paid services will be:
- Clearly displayed before purchase
- Inclusive of applicable taxes where required by law
- Stated in U.S. dollars (USD) unless otherwise noted
- Free of hidden surcharges, processing fees, or automatic recurring charges unless explicitly disclosed and consented to at the time of purchase
7.2 Price Changes
We reserve the right to modify pricing for any product or service at any time. Price changes will not affect purchases already completed — the price at the time of your purchase is the price you pay. Future recurring charges (if applicable) will be subject to the price in effect at the time of renewal, with advance notice of any change.
8. Contact
For all refund-related inquiries, please contact us:
- Email: jzerov@live.com
- Subject Line: Please include “Refund Request” or “Refund Inquiry” in your subject line for faster processing
- Response Time: We aim to respond to all refund inquiries within 2 business days
If you have questions about this Refund Policy that do not involve an active refund request, you may also use the general contact information above. We are committed to fair and transparent handling of all refund matters.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. When changes are made:
- The “Last updated” date at the top of this page will be revised
- For material changes, a notice will be posted on the Site
Changes apply prospectively only — the refund terms in effect at the time of your purchase will govern that transaction. We encourage periodic review of this policy.
This Refund Policy was last reviewed and updated on May 10, 2026.